Refund and Returns Policy

Refund & Returns Policy

Overview

At AL OMANIYA WELLNESS TRADING (OPC) PRIVATE LIMITED, we are committed to delivering premium quality products and a refined customer experience.

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we are unable to offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • A valid proof of purchase is required

Non-Returnable Items

Certain categories are not eligible for returns:

  • Personal care and wellness products once opened
  • Perishable goods
  • Intimate or sanitary items
  • Gift cards
  • Downloadable or digital products

Partial Refunds

Partial refunds may be granted in the following cases:

  • Items showing signs of use
  • Products returned with missing parts not due to our error
  • Items returned after 30 days

Refunds

Once your return is received and inspected:

  • You will be notified via email regarding approval or rejection
  • Approved refunds will be processed to your original payment method
  • Processing time may vary depending on your bank or payment provider

Late or Missing Refunds

If your refund has not been received:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank (processing delays may occur)

If you still have not received your refund, please contact us.

Sale Items

Only regular priced items are eligible for refunds. Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact us with proof and details of the issue.

Gifts

  • If marked as a gift, a store credit will be issued upon return
  • If not marked as a gift, the refund will be issued to the original purchaser

Return Shipping

To return your product, send it to:

AL OMANIYA WELLNESS TRADING (OPC) PRIVATE LIMITED
C/o Av Mammu Aadhoos
Flour Mill, 19th Mile
Kolari, Mangattidam
Kannur, Kerala – 670702
India

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • We recommend using trackable shipping for high-value items

Need Help?

For any questions regarding refunds or returns, contact us at support@alomaniya.com

Policy Updates

We reserve the right to update this policy at any time to reflect changes in our business practices or legal requirements.

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